Brand Handbook

We recommend you review the Retailer Handbook so you know what is expected from all our retail partners. 

  1. Eligibility 

In order to qualify for distribution by Local(e) Beauty, you must operate a registered business and meet all the criteria listed on your application form. You will be required to sign a contract that will include the terms listed below. 

  1. Inventory

The Brand shall use its best efforts to estimate sales and maintain an adequate inventory of the Products, and supply all Products ordered by Locale within a reasonable period of time.

  1. Availability

Be available for a minimum of one hour quarterly to connect and provide training on your brand, products and support, free of charge.

  1. Materials

The Brand shall provide Locale current copies of all technical bulletins, trainings and marketing material available that relate to any of the Products.

The Brand retains all rights to all images of products provided and retains the right to prohibit the use of any and all images provided. Locale and its retailers may not use any of the images contained from the Brand’s photos for any other purpose than to gain Product sales.

  • Product Images: Ratio of 1:1 and sizes around 1024px by 1024px with NO coloured BACKGROUND (including white)
  • Showroom Banner Image: Minimum Width of 1400px and height of 750px, 650px, 550px
  • Logo centered with white space of 1400px x 700px
  • Feature Banner: Ratio of 2:1 and image sizes around 1400px by 700px
  • Youtube Videos
  • PDF Catalogue
  • PDF Technical Training
  1. Orders, Shipping and Fulfillment

Placing an Order

Orders will be placed via email from our inventory management system: Stocky. At this time, we can no longer accommodate different ordering system from each of our brands. We find this system efficient, fast and reliable. 

The Brand is not involved in the actual transaction between the Locale and its retailer or the retailer and the customer.  The Brand is not the agent of either Locale, any of its retailers or customers.

Shipping

Brands must ship orders received from Locale Beauty within 3-5 days of reception of order. 

All shipments must be sent by a track-able/traceable method. A tracking number is to be provided via email to Locale at orders@localebeauty.ca. 

At the time of their delivery, all Products shall be of merchantable quality so that they may pass in trade without objection. The Brand shall replace any defective Products and shall supply any missing part for any of the Products upon proof of damage from customer. 

Defective Merchandise

Shipments from Brand shall be securely and safely packed in cartons, boxes, envelopes or other containers affording reasonable protection to the Products contained therein against the elements and other risks of damage, loss or theft normally incidental to the shipment of Products of the type or kind being shipped. The Brand shall bear all risks of loss, damage or deterioration of the Products during shipment until delivery.  We strongly recommend the use of 72-96 hours heat pack during the colder months of winter.

In the event Locale receives damaged Products or does not receive shipped Products from the Brand, it shall immediately report the loss or damage to the Brand via its website, referencing the original purchase order number. Within 5 business days of receiving the damage product report, the Brand shall re-ship replacement product and the terms described herein above shall apply to all re-shipped orders.

If Brand cannot ship product within 3-5 business days, they must notify Locale via email at: orders@localebeauty.ca of this delay, at which time Locale may, at its sole discretion, cancel the delayed Product.

Returns

The Brand agrees to abide by and fully adhere to the terms of Locale‘s return policy as documented at Retailer Handbook

The Brand shall credit Locale’s invoice in the amount Locale paid to the Brand for approved returned Product(s) in the same month Locale provides the Brand the return statement.

Testers and Samples

We recommend you have an advantageous tester policy in place which will allow retailers to sample products to customers. Branded samples of products should be provided with each order. In our experience, this can exponentiate the sales of your products.  

  1. Billing and Payment
The Brand shall invoice Locale individually for each order it receives from them. Monthly, the Brand shall send a statement to Locale summarizing each invoice shipped in the previous month, documenting the total of all invoices less any credits.  Locale shall remit the monthly statement payment in full to the Brand by direct transfer into the Brand’s bank account within fifteen (15) days of the statement date.  The Brand shall provide Locale with a void cheque for this purpose, concurrently with signing this Agreement.
  1. Price

The Brand must set a Minimum Advertised Price (MAP) on all Products for all of its online retailers, vendors and dealers and to customers on its own website. It is expected that all of the Brand’s retailers, vendors, and dealers, including the Brand, are NOT to sell the Products to end user customers for lower than the MAP.  The Brand retains the right to refuse sales to repeat offending retailers, vendors, or dealers who breach this term. The Brand may change the MAP from time to time and shall provide thirty (30) days written notice of any price changes to Locale so that it can adjust its sales and marketing strategy.

It is understood that sales directly by the Brand may happen from time to time. Locale should be made aware of such sales in advance and given the option to participate in the form of extra discounts for its customers (at the same level or better) so that it can remain competitive in the market.

The Brand must not sell or offer to sell to another customer or prospective customer the same products for a lower price than the price provided to Locale. This allows Locale to guarantee best wholesale prices to its retail pratners. In the event that Locale becomes aware of such transaction, the price to be paid by Locale for the Products delivered shall be automatically lowered to that lower price, effective retroactively from the date on which that price was first quoted to the other customer or prospective customer.

  1. Resale Price Maintenance

Local(e) Beauty follows MSRP (Manufacturer Suggested Retail Price). We retain the right to terminate our agreement with any retailer that advertises our products for less than our manufacturers-suggested retail price (MSRP), which is listed on this website. 

  1. Cease of Operations

In the event the Brand decides to sell, dispose of, or close its operations, declares or is forced into bankruptcy, or wishes to expand its operations or is otherwise in need of an injection of capital, Locale herein shall be made aware and able to offer purchase or invest in the Brand’s business or portion of its business. Brand shall inform Locale of such event. The Brand retains full rights to accept or decline Locale’s offer, if any.

  1. Intellectual Property and Rights

The Brand and Locale retain all respective rights of ownership for Trademarks, logos, trade names, branding, etc. pertaining to the making of its brand.

The Retailer and Locale acknowledge the need to preserve the confidentiality and secrecy of respective logos, trade names, branding, product information, etc., and both parties agree that both during and after the term of this Agreement they will not use of disclose the confidential information to any person, firm, or corporation, except as reasonably required to perform their obligations under the Agreement.

The Parties agree and undertake not to engage in any form of conduct, or make any statements or representations, of whatsoever nature, that would harm the other Party’s reputation, goodwill, trademarks, trade secrets or commercial interests.

Please refer to IP Policy and Privacy Policy and Terms of Service for more complete information regarding Intellectual Property.

These policies are subject to change from time to time.  Locale shall provide the Retailer with thirty (30) days advance notice of any changes to its policies.